About the Carmel Tunnels Netivei HaCarmel of the Drive Group, operator of the Carmel Tunnels, operates the tunnels in accordance with laws, standards, regulations and specifications binding on the state and the concessionaire, while being aware of and strict about occupational safety and health issues and environmental quality. The company’s central goals are expressed in constant improvement while increasing the number of tunnel users, customer satisfaction with their use, maintenance of the tunnels and some of the supporting systems, the company’s reputation, contribution to the environment, commitment to the community, upgrading human resources and ensuring occupational safety and health.
Continuous improvement refers to the effectiveness of quality management systems, environmental management, and occupational health and safety management. The company is attentive to its customers’ needs, possesses technological innovation, and works to constantly improve the quality of its services, work processes, and to improve and streamline control and monitoring processes.
The company’s management allocates resources and skilled personnel who undergo training and certification as required to implement the values, quality policies, environmental quality, safety and occupational health. The company’s managers and employees are committed to high quality work processes and all activities required by the company’s procedures, including quality and occupational health and safety procedures.
The company’s management policy is presented and explained to each of the company’s employees, through advertising on the company’s computer network and/or knowledge management and/or on the company’s bulletin boards, and through a statement of values and commitments of the management and its employees to total quality, according to the plan prepared by the company.
The company is committed to reducing environmental impacts and maintaining the principles of sustainable development of transportation infrastructure based on responsibility, transparency, and fairness, which form the basis of our activities. We place great emphasis on the environmental and scenic aspects of the tunnels.
Netivei HaCarmel is certified in accordance with the following international standards:
- ISO 9001:2015 – Quality Management Standard.
- ISO 14001:2015 – Environmental Management Standard.
- ISO 45001:2008 – Occupational Health and Safety Management Standard.